We hope to return to India as soon as we can

Yours sincerely,

Jose Luis Carazo
Sonsoles Garcia de Santiago

-------------------------------------------------------Dear Urmila,

We are in Spain already, working and dreaming in our next trip to India. This is only to tell you that everything has been great, the organization has been excellent, we have had the opportunity of knowing many places in only 15 dayss, and the best has been the driver. He has been key for the success of our holidays. He is really kind, serious, good driver, strong worker, very nice person and thinking always in giving us the best of his country. We have been really happy with him.

Only we have a complaint : the hotel in Mysore. I presume it used to be a good hotel but today it is old and dirty. I really think there are better options in this beautiful city. And the last think it should be better to have the hotel in the city center instead of outside the city. Nevertheless and thanks to our driver this inconvenience has been solve
I would like you transmit our opinion to your people in Chennai.

I hope to have the opportunity to organize a trip with you in future. I am seriously thinking in North of India. Let´s see.
Best Regards

ELVIRA SANJURJO
Mattel España, S.A.
Tel .: 93 306 79 11
E.mail: elvira.sanjurjo@mattel.com

-------------------------------------------------------Dear Urmila,

I wanted to inform you that Mr. and Mrs Salvador are very happy about the trip they didi and especially
about your services.They told me that everything in the organisation has been prefect, to the last details. They told me also that the driverwas very good : both his behavior and his way of driving were OK. Congratulations to you and your team. Of course I will comtinue to recomend your agency to my friends. And I hope to come back myself very soon, perhaps in January...


Regards,
Philippe

-------------------------------------------------------Dear Urmila,

I wanted to send a quick email to say that my family had a wonderful vacation on our recent trip to India. Your tour company proved to be very accommodating and well-organized. We were impressed with everyone's willingness to aid us and the care that your driver and guides took in showing us the beautiful sites and sounds of your country. Our driver, Pyare Lal Bhatt, was exceptional. While we desired to shop in Jaipur and Agra, he never pushed us to look at too many shops and he never rushed us. We were also very pleased when he allowed us to stop for pictures or go out to dinner late in the evening. We found that he was also fairly knowledgeable on India, itself, and we found that we asked him many questions that we didn't have time for with our tour guides. Speaking of tour guides, we were very pleased with you choices. They were all kind and informative and we definitely felt that we had paid for the quality of guide. Finally, we were very content with your hotel choices in Delhi and Jaipur. Both contained wonderful staff and immaculate facilities. We were not as pleased with the Clarke Shiraz in Agra, but we understand that it was a heavy tourist season and that was the best you could book. Thank you again for a wonderful time in India. We are already looking into another visit in the future and we will most certainly use your tour company.

Sincerely,

Kathryn Buben!
 

                       E-mail: Tsachi.Frishberg@verint.com

-------------------------------------------------------Dear Abhijeet & Prakash Pant,

My wife Neta and my self just came back to Isreal after 3 fascinating weeks in India, most of them were pre arranged and organized by your company Services International. Although we were going very much to an unknown experience I must say that every daywas a full of joy and interest. We 've found an incredible country with warm and friendly people that made our trip worthwhile. I would like to thank you and to our dedicated and devoted drivers ( Mr Baghat and Mr Darshan Singh) for the excellent service we've got along the period fom the first day of planning, the trip till the departure time in Udaipur back home. It was enjoyable to find out that our trust in you and in your company was worthwhile and you did the utmost to represent our interests. It was pleasure to be guided by our company and I m sure such approach will contribute to your future success and prosperity. As for myself, I'll recommend on Services International whenever applicable.

thank again and best regards.

Mr. Tsachi Frishberg !
 

-----------------------------------------------------------------Dear Abhijeet

 I and my wife booked tour through Services International from 28 Dec to 4th January. I would like to start by saying how much we enjoyed our holiday. The service provided by your company staff was excellent from start to finish. We  were kept informed of the any changes to flight etc. the guide and all staff were excellent but in particular Ram Singh who was our driver for the Delhi - Jaipur - Agra - Delhi proved to be an excellent safe driver and in the end was a friend and a companion during those days. He was a major factor in making our holiday an enjoyable experience
Please pass on our appreciation to all involved in making our trip a memorable one
We would recommend your services to others with out any reservation
Keep up the good work


Regards
Abhai Patel
 

-------------------------------------------------------Dear Urmila,

Warm greetings and love from Holland.We would like to thank you for the beautiful tour through Rajastan. As we promised your college we send you herewith our comments. First of all our big compliments to you for the very well organized tour. Fantastic. Thanks also to our driver Singh who was a very good driver and nice company. In brief we would like to say that the hotels vary from good to really excellent. In general we would like to rate the complete tour (hotels, driver, car, breakfast etc. etc.) as a big 8 and sure would do it again. We do have a great memory for the rest of our life through your tour through Rajastan in India. We sure will recommend your agency to all our friends and relations. We might see you again in our next visit to India as we did understand that you organize tours through all India.

Lots of regards, also to Mr. Sing.

Mr. Pieter van Haandel
Mr. Fust !www.holidayinn-india.com
 

FROM : Sam McGregor

         E-mail: sam.mcgregor@samuelbruce.co.uk

-------------------------------------------------------Dear Urmila,

I am sorry for taking so long to reply to our trip, but I have been extremely busy since my return to Scotland. I hope you find the enclosed information helpful.

We traveled throughout the Golden Triangle from the 23rd April to 3rd May 2004, a total of 10 full days in India. I traveled throughout with my daughter, and we had a fantastic time, with just the right balance of sightseeing and personal time. Most of the journey was by train but with the added benefit of a driver between transport and hotels, with the final journey between Jaipur and Delhi by car.

1) The trip was well organized and fulfilled most of our expectations. The representatives from the time of booking and throughout our trip were most helpful.

2) Hotels we stayed in were the Hyatt Regency in Delhi, Jaypee Palace in Agra, Sawai Madhopur Lodge at Ranthambore Park, the Palace of Samode, and the Rajputana Sheraton in Jaipur. I have graded our hotels as follows; The Best(B) and Most Disappointing (D, within each category.
 For Welcome and Service (B) The Palace of Samode (So Personal) (D) Jaypee Palace (Lacked interest)
For Quality/Clean Rooms (B) The Palace of Samode (Great upgrade!)  (D) Jaypee Palace (Second rate standards) For Facilities (B) Hyatt Regency (Everything was Professional)(D) Palace of Samode (Poor Spa Treatments*)For Quality of Food (B) Hyatt Regency (Just brilliant restaurants) (D) Sawai Madhopur Lodge (Poor information) Overall (B) Hyatt Regency (D) Jaypee Palace

The most exciting experience was the Palace of Samode. This place was amazing and the people throughout were so friendly. We were slightly disappointed, as we had decided that we would make good use of the Spa treatments when we got there, but the Male Masseurs were ill. This was of course unfortunate and did not leave so much to do. However my daughter felt that the female treatments were of a poor standard compared with, for instance, the Hyatt.

At Sawai Madhopur it would have been helpful to have had an option to the Buffet (which we were trying to avoid) and only found out after that we could have eaten in the restaurant. Unfortunately we were both ill after the first experience.

I think that the Jaypee Palace feel that they do not have to try very hard as they have a captive audience due to the Taj being there.

The Hyatt was fantastic. Great restaurants, caring staff everywhere. Would just about go back just to stay there!! I wrote a letter to the manager to praise him, and particularly the staff in the Health Club, and as such it would have been nice to have had my letter acknowledged.

3) Local guides throughout were highly informative and helpful.

4) Transport arrangements throughout were excellent, and Paul was a star,
fun, and really helpful throughout.

5) What could we suggest that could improve your service? Well, I have to say that travel is a passion of mine, both in Business and Pleasure. The first thing I would suggest that you print out a simple guide to local protocol, expected cultures and tipping. I know that the latter is a personal thing, but overall it would save embarrassment and a lot of time wasting if there was some pointers, as I did not have as much time to prepare for this trip as usual. Most specialized travel companies do this for their clients.

The second thing was local information. We had only found out from a guest at the Jaypee Palace that the best time to visit the Taj was either Sunrise or Sunset - so this meant 2 trips.

Finally and this is not your fault, but I am thinking seriously about sending this letter to some of the top travel magazines in this country. One reason maybe to recommend yourselves, but the second is to bring to the attention of the Indian government Tourism Department the tasteless exploitation of the Bears. On the road between Agra and Bharatapur, we counted 7 Bears which were apparently owned by Afghan travellers. Everyone I spoke to were unhappy about this (including Indian people) but apparently
the local police do nothing - are they bribed? This situation could seriously harm tourism in your country.

I would love to visit Kashmir, but I have to say that I would have to think very hard before returning to India, either for business or pleasure, until this situation is resolved.

Other than that, and the upset stomach, we had a brilliant time. I wish you well in your business.

Kindest regards,

Sam McGregor(50), Corrie-howe, 19 High Street, Edzell, DD9 7TE, Scotland.
 

FROM : PORTELADP

 E-mail : PORTELADP@terra.es

ESTIMADOS AMIGOS DE SERVICES INTERNACIONAL:

ME PONGO EN CONTACTO CON VOSOTROS PARA COMUNICAROS QUE VUESTROS SERVICIOS PRESTADOS EN MI VIAJE EN INDIA HAN SIDO EXCELENTES:

LOS HOTELES HAN SIDO BUENOS

LOS GUIAS Y LOS MONUMENTOS VISITADOS HAN SIDO MUY BUENOS

NUESTRO CONDUCTOR, MAHIDER, HA SIDO MARAVILLOSO CON NOSOTROS, SIEMPRE HA SIDO PUNTUAL, HA SIDO UN CONDUCTOR EXCELENTE Y HA MANTENIDO EL VEHICULO SIEMPRE LIMPIO Y APUNTO.

SIN MAS DAROS LAS GRACIAS POR TODO

JORGE PORTELA DE PEDRO & CLARA SUAREZ MORCILLO

 

FROM : Gayle Beattie

                           E-mail : noelgaylebt@yahoo.co.nz  

www.holidayinn-india.com To
Services International Team

We have really enjoyed our time in India, and want to thank you for the travel arrangements made on our behalf. The time available for the trip to these two places was about right, we saw everything we wanted to (and agree with our comment that Mussorie added on would have been too much in the allotted time available). Ravi, our driver/guide was absolutely excellent, and would recommend him highly to any tourist. He took us to all the interesting places, & was available at any time for us. Overall it was a great tour and we
enjoyed what we did and saw.

Many thanks Regards
Noel & Gayle Beattie

 

FROM : Thomas Langley

E-mail : mwtomvon@mweb.co.za

-------------------------------------------------------------------------------------Dear Urmila,

 My wife and I are back home after a most memorable and enjoyable tour with our daughter through parts of India. We wish to thank you, and I am sure Pramod will allow me to say, especially Urmila (miss Singh), for excellent arrangements and advice and prompt responses to whatever I mentioned. So much so that I can assure you that should we require travel services for India in the future or would have to recommend such services to any one there is but one stop for us and that is SERVICES INTERNATIONAL ! Mr. Gulab Singh was also a very good driver and a knowledgable "guide" as we were driving along. We saw a tigress and three full-grown cubs in Ranthambore : not only a few glimpses, but they were next to us in the grass : playing, romping, crouching for the best part of an half an hour. India's food is excellent, the services in the hotels commendable and the bit we saw of its cultural heritage, world class. I, as a retired politician and diplomat has the additional bonus that our visit was on the eve of your elections, I could discuss matters with an ex-colleague and will be able to follow developments with first hand knowledge.
     So I thank you once more, wish you the very best, not only of the day but of times to come and send you also my wife and daughter's warments regards !

Sincerely,
Thomas Langley.
 

----------------------------------------------------------------------------

If you are a seasoned traveler this is of no interest to you. I had visited India on business but always in the company of an Indian colleague who made sure everything went smoothly and took care of all our arrangements. I wanted to bring my wife and two daughters on a visit without involving any work contacts. We set up our visit via the internet with Urmila of Services International and set off expecting to have great difficulties dealing with all the things my friend sorted out for me on my earlier visit. Here is some information that we would have found comforting to have before we left.

1. Services International is a real firm with offices and staff and not a cyberspace company run out of someone's kitchen using an accommodation address. We visited the offices and met the staff during our visit.
    
2. They do actually meet you at the airport, even if like us the plane is delayed, and take you to your hotel and take care of all the formalities in booking you in.
   www.holidayinn-india.com 
3. Every time you move to a hotel in another city you are met when you arrive at the hotel by a representative and booked in. The same representative is present when you leave to assist.
    
4. You always have both a local contact number and the mobile number to contact if you require assistance. We needed to make changes in our itinerary on two occasions at very short notice and new hotel and travel arrangements were pleasantly and efficiently put in place for us.
    
5. The final hurdle of getting through the formalities at Delhi airport, a concern I had after my earlier experiences, was handled completely by the representative.
    
6. Guides, cars, tour arrangements were all provided exactly as promised and to the highest standards.
    

-------------------------------------------------------------------Dear Ranjan and Urmila

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